Terms and Conditions

1. Introduction

Welcome to Zafnorix Roastery. By accessing or using our website, purchasing our premium coffee beans, or interacting with our services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these terms, you may not access or use our services.

2. Products and Availability

Zafnorix Roastery specializes in artisan coffee, offering single-origin beans, medium and dark roasts, espresso blends, seasonal collections, brewing equipment, and gift boxes. All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time without notice.

We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device's display of any color will be completely accurate.

3. Pricing and Payments

All prices for our products are subject to change without notice. Prices are listed in Bangladeshi Taka (BDT) unless otherwise indicated. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Payment must be provided at the time of purchase. We reserve the right to refuse any order you place with us, specifically in cases where fraud or unauthorized transactions are suspected.

4. Communication Policy

In order to maintain strict quality control and orderly records of all customer requests, Zafnorix Roastery exclusively handles customer support, inquiries, and business communications via email and official digital contact forms. We do not provide public phone support or process orders over the phone.

5. Privacy and Personal Data

Your submission of personal information through the store is governed by our Privacy Policy. By agreeing to these Terms, you also acknowledge and accept our data handling practices as outlined in that policy.

6. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Dhaka Division.

7. Contact Information

Questions about the Terms and Conditions should be sent to us via email or mail at the following details. Please remember that all customer service is handled digitally; no telephone contact is available.